FAQ

FAQ 2018-12-21T06:08:22-04:00

General

While there is currently no provincial code governing the surveillance and security installation industry in Ontario, Panopticon is certified by the Canadian Security Association (CANASA). This is an organization that has developed industry standards and certified more than 1,300 member companies, which include the vast majority of Ontario’s security installation industry leaders.

Fire codes, low voltage regulations and other safety standards govern the installation of wiring, and all members of CANASA have been certified in the compliance of these standards. As a certifier of these standards, CANASA also oversees, through inspection, that its members adhere to them. Non-compliance with any of these safety standards result in a company’s immediate expulsion from this organization and annulment of its certification.x

No. All our solutions are full service packages and require professional installation.

All of our hardware comes with a guaranteed two-year warranty.

The average lifespan of all the hardware we sell is far greater than two years, but varies with each product depending on its quality. The reason for the two-year warranty is that, in the event that there is a defect with any particular product, it is likely to become evident within that timeframe, if not sooner.

You are covered for any defects or malfunctions that could arise within the hardware, but not for physical damage of any kind including but not limited to those caused by weather, vandals or other potential external threats.

No. With Panopticon Solutions you will only pay a one-time charge which will include the purchase of the security system and its full installation. There will be no monthly charges or hidden fees.

If a client chooses to individually monitor their own property, the only involvement that is required of the security installation company is to install the system. Beyond that point the customer simply relies on the hardware, software – which they have already paid for – and their internet connection.

Network Cabling

Panopticon’s technicians work with CAT5, CAT6, Fiber Optic and Coax cables in order to handle almost any Toronto network cabling or structured cabling project.

Absolutely. We can fully install an efficient and fully functional data network with all of its components.

No. We are not an Internet service provider but will work with your selected service provider to ensure that you have an efficient data network.

Yes. We are fully qualified to install a complete fiber optic network solution for your business or property.

Yes. We can install a telephone system that can accommodate multiple lines, call waiting, call forwarding and many additional features. We also can install a system that is VoIP enabled.

Surveillance Systems

No, Panopticon Solutions does not currently provide monitoring services. After the client has purchased a surveillance solution, he or she will be monitoring his or her own premises.

You are not expected to monitor your surveillance cameras all day long. Instead, Panopticon provides features that will allow the system to provide you with alerts once motion has been detected through one of the security cameras. You can then use your digital video recorder to inspect the activity that was recorded at the time of the alert and take appropriate measure depending on what you observe.

With our remote view or mobile view features, you can remotely access your DVR and inspect its surveillance footage from anywhere in the world, as long as you have internet access.

Vandal proof cameras are not indestructible but, depending on their rating, can withstand a great deal of force or exposure to external hazards. The Ingress Protection (IP) rating or standard is a two-numeral rating, where the first indicates the protection of an individual or operator against live or moving parts and the protection of the security camera itself from the ingress of solid or foreign material. The second numeral indicates the surveillance cameras protection against exposure or immersion in water.

Similar to the IP system is the NEMA rating which classifies the protection of electronics against comparable hazards but also specifies an electronic product’s resistance to corrosion and exposure to environments containing explosive agents. Although analogous to the Ingress Protection system, NEMA is not identical to its counterpart and despite the fact that there are some equivalents in the rating systems, there is no direct conversion method.

A low- to mid-quality model can last, on average, approximately five years, whereas a higher quality security camera can last, on average, 10 years. However, it is not uncommon for some of the best surveillance cameras the industry has to offer to last longer than a decade.

While there are far too many individual models on the market for us to offer them all, we do sell surveillance cameras of just about any type or quality imaginable, with the exception of some of the lower quality models. To give a few examples, we sell and install weather- and vandal-proof security cameras, analog and HD security cameras, bullet and dome security cameras, night vision and infrared security cameras, IP security cameras, fish eye 360-view cameras, miniature security cameras used for hidden surveillance and a variety of others.

Both the site inspection and surveillance audit are completely cost-free and there is no obligation on the part of the prospective customer to buy our surveillance and security solution after either of these inspections. In both cases a certified surveillance and security technology installation expert will arrive at the client’s premises and do an assessment of the property’s surveillance requirements, while at the same time taking into account the individual needs of the customer.
The difference is simply that in a surveillance audit, the client already has a security system in place and our expert technician will determine the effectiveness of that system and recommend possible upgrades to increase the efficiency of the security already in place. Whereas, in a site inspection, the client has no surveillance technology installed on their premises and a determination must be made as to what type of surveillance solution will best fit the property and the customer’s needs.

DVR is an acronym for Digital Video Recorder, and as its name suggests it is used to record and store the images and video captured by a surveillance camera. It is more than just a recording and storage device in that it converts the electronic signals sent from an analog or high definition camera into digital form so that they can be displayed as images and video on a monitor. The DVR also contains video management software that can be used to view the recorded video in a manner that is most convenient for the client, as many options are available.

The Digital Video Recorder can have a number of features installed that allow the proprietor to monitor their premises without hiring a monitoring company to do so for them. One such feature is motion detection, which sends the client an alert notification ever time the security camera detects movement of any sort. Another is remote monitoring, which enables the customer to view live camera feeds of their property from any location in the world as long as they have internet access.

An NVR or Network Video Recorder is a device that connects directly to a network where it works in conjunction with IP surveillance cameras to record and store their captured video footage. It also has video management software for the user to be able to view recorded footage. It differs from a DVR in that it cannot be used with Analog CCTV or HD CCTV surveillance cameras and that it connects directly to the network and not to the cameras themselves.

Unlike a DVR, an NVR has no video capture card which is the hardware required to convert a signal into digital form. When an NVR is used, the process of digital signal conversion happens inside the IP camera and is sent to the network that the NVR is connected to.

No. IP cameras can only be used in conjunction with an NVR, whereas Analog CCTV or HD CCTV cameras are used with a DVR. IP cameras are not designed to directly connect to the video recorder the way CCTV cameras connect to a DVR in order for their video signal to be transferred into digital form. Instead this process happens directly inside the IP camera and is transferred to the NVR via the network that they are both connected to.

As far as home surveillance is concerned, we highly recommend the installation of surveillance cameras on the exterior of a property but the decision is ultimately up to the client. This is because security cameras function as an excellent deterrent to crime and need to be visible. Also, installing cameras outside of a premises will allow the property owner more time to contact authorities in the attempt of a break-in. It is often too late to take appropriate measures once a felon has breached the entrance of a home or building.

Installing security cameras in a retail or commercial property or office is a different matter. Here, we recommend that surveillance cameras be installed in the interior of the premises as well, to safeguard against consumer and employee theft.

Audio

We’re experts at sound paneling installation and speaker positioning. We can help you configure a setup that produces crystal clear sound to fill any size room. We have accommodated and continue to accommodate a wide range of clients, including restaurants, bars, pubs, corporate offices, multi-residential units and more. So, if you’re looking to wire a network of speakers, we’ll make sure that every room in your space features fantastic sound quality.

Yes. If you play in a band or work as a DJ, you know that nothing clears a dance floor like muddy-sounding speakers. Although we may not be able to write hit songs or curate a pumping playlist, Panopticon Solutions can ensure the sound at your next gig is loud and clear.

While we’re fully equipped to work with any type of sound system, we strive to use the best gear possible. Our list of trusted brands includes:
• QSC
• JBL
• Turbosound
• Electrovoice

Video

Superior video quality starts with superior installation, and we have almost a decade of experience setting up TVs and projectors of all sizes.

We accommodate a wide range of clients, including restaurants, bars, pubs, corporate offices, multi-residential units and more. We’re experts when it comes to cabling and programming, so whether you’re looking to upgrade your existing entertainment system or assemble a large-scale video presentation, we’ve got you covered.

As with all of our services, we strive to use the best gear possible. Here are a few of the brands we trust:
• Logitech
• Epson
• Samsung
• Crestron
• Zeevee
• Kramer

Automation

Server automation software can relieve a lot of pressure on your business. It can create standards and workflows that will automate tasks so you don’t have to. Not only does automation help to reduce errors, it also ensures that your company’s IT infrastructure performs to your defined standards.

You can remotely control a variety of electrical systems and electronic devices, anytime and anywhere. This includes remote locking mechanisms, garage doors, thermostats, lighting control, audio devices, video devices and the operation of many other commercial-grade devices.

We integrate automation systems for you using some of the best technology in the business. Technology we can rely on translates into an automated system that you can rely on. We work with companies such as:
• Crestron Custom Programming
• Zee Vee
• Q-sys Core Integration

Whether you own a small business or enterprise in the GTA—or a restaurant, bar or pub—Panopticon Solutions will provide a level of automation that you’re comfortable with.

IT Services

Our remote monitoring and management platforms will continually monitor the stability and security of your network. You’ll experience maximum network up-time, peak performance and increased efficiency.

Our goal is to ensure your business operates at its maximum capability, smoothly and securely.

We work closely with top line brands to ensure a fully functional and efficient POS system that is quick and easy to use.

Panopticon partners with 365it Solutions to provide a complete package. Our industry leading IT support services team will fully support and monitor your network around the clock.

Our network security services are designed to protect your infrastructure and devices from unwanted access. We provide a comprehensive assessment of your network and evaluate its security in order to build a secure solution that you can trust.

Remote monitoring and management platforms will continually monitor the stability and security of your network. You’ll experience maximum network up-time, peak performance and increased efficiency.

Server Room Configuration

If your business’ server hardware and network appliances are stacked on a desk or shelf, it’s time for a change. Not only is exposed equipment unsightly, it’s also an open invitation for tampering, theft and other misfortunes. As your business grows, you need a server room that’s secure, organized and able to scale in size.

Whether you own a small business or enterprise in the GTA—or a restaurant, bar or pub—our technicians will configure a server room catered to your business needs.

Our services include asset tagging and properly labeling all components in your server room so that you spend less time locating equipment. We also configure server rooms that are optimized for easy access to cabling, better airflow, less square footage and esthetics.

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